Italian Competition Authority: Ryanair shall provide passengers with clear, transparent and immediately accessible information on their rights arising from flight cancellations

On 25 October 2017, the Italian Competition Authority (ICA) adopted a set of interim measures against the Irish airline Ryanair, as a result of the flight cancellations occurred in September and October.

Despite the opening of an official investigation on 20 September, the ICA has found that Ryanair continues to give incomplete, non-transparent and misleading information, both on its website and in its communications to consumers, concerning the right of the Italian passengers to a monetary compensation granted by Regulation (EC) No 261/2004.

Therefore, the ICA has required Ryanair to provide clear, transparent and immediately accessible information to Italian consumers regarding:

  • their rights arising from flight cancellations, such as the right to a refund or to the rescheduling of the cancelled flight, as well as the cases in which passengers are entitled to a further monetary compensation;
  • the date, route and flight number of each cancelled flight in relation to which the passenger not only has the right to the refund or to the free rescheduling, but also to the monetary compensation;
  • the procedure consumers must follow in order to obtain the refund/free flight rescheduling and the monetary compensation to which they are entitled.

Ryanair shall send a detailed report explaining the actions undertaken to comply with the ICA order within ten days from its receipt.


Davide Scavuzzo